Client relationships & service delivery

ProGuides

At ProGuides, I managed more than 200 client relationships in competitive gaming. The work combined individual strategy, clear communication and responsibility for consistent service.

Role: Player Manager & Strategy
When: June 2020 – November 2022
Where: Skopje, North Macedonia / Los Angeles, California, USA

My contribution

Understand the client. Make the next step useful.

Managed 200+ client relationships, adapting strategies to individual needs and competitive context.
Analysed performance to identify improvement opportunities and develop practical execution plans.
Delivered structured feedback and ongoing communication while maintaining service quality.

200+: Client relationships managed
Analysis: Individual performance & strategy
Service: Ongoing feedback & communication

Doublelift in original ProGuides League of Legends course artwork — ProGuides · Original course artwork · Source ↗

Further context & approach

An early foundation

From June 2020 to November 2022, the role developed my approach to listening, managing relationships and translating analysis into useful client actions.

About the image

The cover is original ProGuides course artwork featuring Doublelift. It represents the company’s offering, not a photograph of me or a claim that I worked with the featured player.

Back to overview Next: ExpoMastery